Website Support

The Internet is constantly changing (like on a daily basis), and your website needs to be able to adapt and change with it. Our goal is to make sure your website is always online, secure, up-to-date, backed up, and working for your business 24/7, 365. Every website needs ongoing maintenance in order for it to stay up to date and secure. There are certain tasks that need to be done to every website on an ongoing basis, and these are unavoidable. If they aren’t done or kept up with, your website can break, go down, get hacked, lose data, etc…

Tasks like Bug Fixes, Security Patches, Third-party Integrations, Plugin Updates, Development Modifications, Performance Enhancements, Content Updates, Database Updates, and ongoing edits. As the web changes, all of these things need to be kept up with. This is why maintaining your website on a monthly basis is just as important as anything else.

Hosting & Maintenance

Web standards are changing regularly. CMS platforms like WordPress are constantly updating their platforms to be secure and keep up with the web’s best practices. We make sure your website’s SSL Certificates & Hosting is always compliant and up-to-date to ensure your website is never down or not available for your visitors.

Backup & Recovery

One of the biggest mistakes you can make with your website is one that is simple and often times overlooked – and that’s backing it up. Backing up your website data / files / content is critical and being able to immediately recover your website if it were corrupted or deleted will give you piece of mind knowing you don’t have to worry about losing your data.

Ongoing Changes / Edits

Your website is how you communicate with your visitors in the new digital world we live in. As your business grows and evolves, your website will need to grow with it. This can anything from simple content edits all the way to significant design changes & new functionality. No matter what it is, we are ready to make any ongoing edits or changes you need.

WordPress Updates

Roughly 50% of websites in the world run on WordPress. That’s because of it’s ease of use and flexibility. But that doesn’t mean you don’t need to keep up with updates. WordPress is always enhancing it’s security, and if your core PHP codebase, themes or plugins aren’t kept up to date, it can cause a multitude of problems for your site.

You Have Questions, We Have Answers

Frequently Asked Questions

Can You Redesign My Old Site?

Absolutely! In fact, it's our specialty. We love transforming an older / outdated website into a beautiful modern, mobile responsive website that will bring in more customers.

Do You Do Logo Design & Branding?

We work with trusted design & branding specialists who are great at logo design. We'd be happy to handle the project for you and coordinate it with your website.

Do I own the completed website?

Yes, you own 100% of the website. The one time design / setup fee is for the website design. If you decide to cancel the monthly website hosting & management plan, will will send you a zip file of your website to upload to another web host or give to another web developer to manage.

How long does a typical site take to build?

In General, most design projects last between 30 - 60 days, but it really depends on the project. Pending clear communication and all information provided at the beginning of the project, we will usually have a homepage and a few sub pages ready for review within 15 days. Once the design and layout is approved by you, we'll move forward with the rest of the site.

Do you use templates or pre-made designs?

Absolutely not. Once we have a good understand of your business, we built a customized, unique website that best represents your businesses goals, values, and shows potential customers why you are the best choice.

Are there any startup fees?

Yes, there is a small one time start up fee for the design / set-up of your website. After that it's one low monthly fee to host & fully manage your site.

Do you provide hosting & maintenance plans?

Absolutely. This is actually a big part of what we do, and one of the most important parts of your website. Once your site is live, making sure it's always updated, secured, backed-up and online 24/7 takes quite a bit of ongoing work. We provide all of this (including site edits) for one low monthly cost.

Can I make changes to my site after it's live?

Once the site is live, we provide ongoing maintenance & support, which includes any ongoing edits & changes you need. You just send us the changes you want to make to your site and we'll get it done, no hassle. We respond to all requests within 24 hours.

Can we cancel our plan at any time?

You certainly can. Wile we sure hope you love our service and are happy with it, we would never want you to pay for something you aren't happy with and we would never hold you hostage!

If we cancel, what happens to our website?

The website & design is 100% yours. We will provide you with a .zip file backup of your website in it's entirety. This will make it easy for your next web developer to bring it online for you elsewhere. We'll also work with the new developer if needed to make a smooth transition.

Let's Work Together

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